Interlibrary Loans

Cost

• the service is usually free of charge
• occasionally, the external library imposes a charge
• if this happens, we pass the charge along to you
• we confirm the amount with you before going ahead with the order
• at that time, you are free to cancel your order with no obligation
• lost/damaged items: replacement costs are determined by the lending library

How it works

• you may have 3 requests in process at any given time
• you may borrow books, spoken word CDs, videorecordings, journal articles or microfilm
• DVDs, cassettes or music CDs are not available through interlibrary loan
• to place your request
• visit any of our 17 branches [branch hours/locations], or
• phone your local branch, or
• phone the Central Library at (613) 549-8888, or
• contact us online through our Ask a Librarian service
• you can arrange to pick up the item at any branch

How long

• the item usually arrives within 4 to 6 weeks
• we'll call or e-mail you when it is ready to be picked up
• the loan period is usually about 3 weeks. It is set by the library that lends us the item.