Updated: June 11, 2021
The provincial requirement to quarantine library materials has been lifted. Staff will now process the day's returns throughout open hours, so you should see an improvement in how quickly your account is updated when you bring materials back to your branch.
Updated: June 2, 2021
Ontario's Roadmap to Reopen permits libraries to re-open with limited capacity once the Province enters Step 2. We will continue our current level of service in the interim.
How does curbside pickup work?
Materials must be reserved online or by phone, and patrons should wait for notification before they come to pick up material. Library staff will retrieve and sign out your materials for you. Please have your library card or a piece of ID ready.
Please self-screen for COVID-19 symptoms before coming to pick up your reservations. If you have any symptoms, do not come to the Library. Contact your health care provider or public health for guidance on next steps.
Please be advised that all masks must be worn at all times, even when waiting in line outdoors, and be careful to maintain physical distance of at least 2m (6 feet) from others. We recommend that you wash or sanitize your hands thoroughly before and after your visit.
Returning your materials
While branches remain in curbside pickup service, please continue to return your library materials at any branch through the exterior drop boxes. We are no longer quaranting materials, so your account should be updated more quickly after you drop your items off.
The health and safety of our staff and our customers continues to be a top priority. When we initially encountered COVID-19, KFPL chose a longer quarantine period, like many other libraries, as a precaution. A year later, we know more about how COVID-19 is transmitted. We’ve learned that transmission on surfaces is highly unlikely, especially in real-world circumstances. The Provincial Government no longer requires that we maintain a quarantine period.
Home Library Service
Home Library Service is available with limited contactless service. Deliveries will be made to existing homebound patrons as usual. More information about our Home Library Service is available here.
Cooling Centre and Computer Access
Our Central Branch will act as a warming centre during regular open hours, and the public computers on the main floor will be available for a maximum of one hour per person. All visitors will be required to provide information for contact tracing. In the event of a heat warning issued by KFL&A Public Health we will open our Calvin Park and Isabel Turner branches to provide cooling centres during curbside pickup hours for the duration of the warning.
Use a variety of our online services - from ebooks, eaudiobooks, movies and music, to online programs and learning tools.
If you can't visit our branches to sign up for a library card at this time, Kingston-Frontenac residents who are 16 years or older can sign up online for a library card.
What you need to know before visiting
Take the COVID-19 self-assessment test. If you have symptoms, if you may have been exposed to COVID-19, or if you are awaiting COVID-19 test results, please stay at home and do not visit the library.
While visiting the Library, you are required to:
- Wear a mask or face covering while waiting in line and while picking up your materials.
- Keep a distance of 6 feet or 2 metres from others.
- Wash or sanitize your hands often, before and after touching materials.
What we're doing to keep you and our staff safe
The health and safety of our staff and our customers continues to be our top priority. Our services follow the COVID-19 response framework provided by the Province of Ontario, and the advice of the KFL&A Public Health and other health experts, and follows best practices within library and retail industries. KFPL’s COVID-19 safety plan is available for review at all branches.
Here are some of the measures we have put in place:
- All staff have Personal Protective Equipment (PPE).
- Intensive cleaning of branches has been done in advance, including cleaning of upholstery and special disinfecting of high touch surfaces.
- Regular cleaning and hand washing protocols are in place.
- Library branches have proper physical distancing protocols in place. Plexi-glass is in place in certain locations where physical distancing protocols cannot be maintained.
- When available, computer workstations are two metres apart to ensure physical distancing measures.
- Returned materials are quarantined for 24 hours or more until they are safe to circulate.
- According to provincial directives and to keep you safe, we are monitoring occupancy capacity at our branches and limiting the number of people inside.