Fast Facts: some frequently asked questions

How can I contact you if I have a question? 

Our phone lines are open Monday to Thursday from 10 am to 5 pm, and Friday to Saturday from 10 am to 4 pm. Give us a call at 613-549-8888. You can also reach us by email using our Contact Us web form, and we are monitoring FacebookTwitter and Instragram.

 

How can I get a library card to use your e-books and other online resources?

You can register here for a free library card. https://register.kfpl.ca/

 

Are you offering curbside pickup of reserved materials?

Yes! Curbside pick up is available at all 16 locations. Masks are now mandatory.

Reserve the titles you want, wait for library staff to notify you that they are ready to pick up, then visit your branch during curbside pickup hours. If you need help managing reservations, or have questions about curbside pickup, give us a call.

 

I have books and movies at home. Can I return them?

We are accepting returns through the external drop boxes at all of our branches.

Please do not ask staff to take your returns when you pick up new materials. Returns need to be quarantined for 72 hours before being processed, so they must go into the book drop to be kept separate from our other materials.

Please don’t overfill the boxes or leave materials outside. The boxes are checked regularly, but we expect a high volume of returns. If the bin is full, please take your materials home and try again on another day. All materials have been renewed until June 15, so there is no risk of accruing fines.

Remember to keep a safe distance from other patrons outside our branches, and bring some hand sanitizer with you if possible. The handles on our book returns are sanitized regularly, but you should still clean your hands after returning your materials.

In order to ensure the safety of our patrons, items will be quarantined for 72 hours. It may also take us some time to process the returns due to volume, so items will not be removed from your account right away. We appreciate your patience as we begin this new phase of service.

 

What if I still haven't finished reading my books?

We have extended all due dates until June 30, 2020 so you should still have a little time before you have to return them. Check your library account to confirm what you have at home.

 

What about interlibrary loan materials?

Libraries across the province are closed, so new interlibrary loan requests are not being processed. You may return any interlibrary loan materials you have at home when our book returns open.

 

Can I borrow books and other items online?  How can I access them?

For e-books and e-audiobooks we offer TumblebooksOverdrive and the Libby app, and Cloud Library.

For digital magazines and newspapers check out RB Digital  and PressReader.

To learn new skills check out the thousands of video tutorials on Lynda.com. We also offer language learning through Little Pim (children) and Mango Languages.

For music, movies and TV, comic books and more check out Hoopla. While there is a four-item limit on the regular collection, Hoopla has also launched Bonus Borrows until the end of April. You are welcome to enjoy as many of those items as you wish.

And we have made Ancestry available for home use. 

 

Are you offering any virtual programs?

Yes! We are offering several virtual programs for all ages. 

Visit our event calendar for detailed listings.

Sign up to have the Storytime Express delivered to you every Monday.  And visit our Youtube channel for weekly episodes featuring KFPL staff.

Share your COVID-19 story through our StoryMe pandemic project

 

Do you know where I can connect to the Internet?

Our Central Branch is open for computer use (effective July 6).

Our WiFi is still available at all locations, and you may be able to connect from just outside your branch. In rural communities, your library WiFi is available 24/7. At Kingston branches, WiFi should be available through the day and into the evening. Please be careful to observe safe physical distancing practices.

 

What's the best way to keep up with the latest news from KFPL? 

Follow our Facebook and Twitter accounts for daily links to library resources and curated websites offering a wide range of experiences and activities.

Posts for children and families go up daily at 10:00 am, with content for older audiences at 2:00 pm.

We also recommend that you sign up for our e-newsletter, and visit our website regularly.

 

Where’s the best place to find reliable information about COVID-19 and local information about the pandemic?

Good information about prevention, local closures and service changes, and the latest details from the provincial and federal governments can be found on these sites.

City of Kingston  https://www.cityofkingston.ca/resident/covid-19

KFLA Public Health https://www.kflaph.ca/en/index.aspx

Kingstonist https://www.kingstonist.com/

Government of Ontario https://www.ontario.ca/page/2019-novel-coronavirus

Government of Canada https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html