Fast Facts: some frequently asked questions

How can I contact you if I have a question? 

Starting May 11, our phone lines will be open Monday to Thursday from 10 am to 8 pm, and Friday to Saturday from 10 am to 4 pm. Give us a call at 613-549-8888. You can also reach us by email using our Contact Us web form, and we are monitoring FacebookTwitter and Instragram.


How can I get a library card to use your e-books and other online resources?

You can register here for a free library card.


Are you offering curbside pickup of reserved materials?

The province has just announced that public libraries across Ontario may now begin offering curbside pick up. We are working out the details and will make this service available for our patrons as soon as possible. Anything you already had reserved is still waiting for you. Stay tuned for updates! 


I have books and movies at home. Can I return them?

We will begin accepting returns through the external drop boxes at all of our branches on WednesdayMay 20th

Please don’t overfill the boxes or leave materials outside. The boxes are checked regularly, but we expect a high volume of returns. If the bin is full, please take your materials home and try again on another day. All materials have been renewed until June 1, so there is no risk of accruing fines.

Remember to keep a safe distance from other patrons outside our branches, and bring some hand sanitizer with you if possible. The handles on our book returns are sanitized regularly, but you should still clean your hands after returning your materials.

In order to ensure the safety of our patrons, items will be quarantined for 72 hours. It may also take us some time to process the returns due to volume, so items will not be removed from your account right away. We appreciate your patience as we begin this new phase of service.


What if I still haven't finished reading my books?

We have extended all due dates until June 1, 2020 so you should still have a little time before you have to return them. Check your library account to confirm what you have at home.


What about interlibrary loan materials?

Libraries across the province are closed, so new interlibrary loan requests are not being processed. You may return any interlibrary loan materials you have at home when our book returns open.


Can I borrow books and other items online?  How can I access them?

For e-books and e-audiobooks we offer TumblebooksOverdrive and the Libby app, and Cloud Library.

For digital magazines and newspapers check out RB Digital  and PressReader.

To learn new skills check out the thousands of video tutorials on We also offer language learning through Little Pim (children) and Mango Languages.

For music, movies and TV, comic books and more check out Hoopla. While there is a four-item limit on the regular collection, Hoopla has also launched Bonus Borrows until the end of April. You are welcome to enjoy as many of those items as you wish.

And we have made Ancestry available for home use. 


Are you offering any virtual programs?

Yes! We are offering several virtual programs for all ages.

Sign up to have the Storytime Express delivered to you every Monday.  And visit our Youtube channel for weekly episodes of our children's programs Baby & Me, Meredith's Maker Lab and Words from the Wild.

Take the Stay at Home Reading Challenge  and join the Together Yet Separate Book Club on Facebook.

Share your COVID-19 story through our StoryMe pandemic project


Do you know where I can connect to the Internet?

Our WiFi is still available, and you may be able to connect from just outside your branch. In rural communities, your library WiFi is available 24/7. At Kingston branches, WiFi should be available through the day and into the evening. Please be careful to observe safe physical distancing practices.


What's the best way to keep up with the latest news from KFPL? 

Follow our Facebook and Twitter accounts for daily links to library resources and curated websites offering a wide range of experiences and activities.

Posts for children and families go up daily at 10:00 am, with content for older audiences at 2:00 pm.

We also recommend that you sign up for our e-newsletter, and visit our website regularly.


Where’s the best place to find reliable information about COVID-19 and local information about the pandemic?

Good information about prevention, local closures and service changes, and the latest details from the provincial and federal governments can be found on these sites.

City of Kingston

KFLA Public Health


Government of Ontario

Government of Canada