Fast Facts: some frequently asked questions

How can I contact you if I have a question? 

The best way to reach us is through our Contact Us web form https://www.kfpl.ca/contact-us-or-make-a-request/contact-us

We are also monitoring Facebook, Twitter and Instragram.

 

What's the best way to keep up with the latest news from KFPL? 

Follow our Facebook and Twitter accounts for daily links to library resources and curated websites offering a wide range of experiences and activities.

Posts for children and families go up daily at 10:00 am, with content for older audiences at 2:00 pm.

We also recommend that you sign up for our e-newsletter, and visit our website regularly.

 

How can I get a library card to use your e-books and other online resources?

If you don’t have a library card, or if your card has expired, send us a message

Please include:

  1. Full name as it appears on your ID.
  2. Full address including postal code.
  3. Email address
  4. Phone number
  5. Branch closest to you

 

What resources and materials do you offer online and how can I access them?

For e-books and e-audiobooks we offer TumblebooksOverdrive and the Libby app, and Cloud Library.

For digital magazines and newspapers check out RB Digital  and PressReader.

To learn new skills check out the thousands of video tutorials on Lynda.com. We also offer language learning through Little Pim (children) and Mango Languages.

For music, movies and TV, comic books and more check out Hoopla. While there is a four-item limit on the regular collection, Hoopla has also launched Bonus Borrows until the end of April. You are welcome to enjoy as many of those items as you wish.

And we have made Ancestry available for home use. 

 

I have books and movies at home. Can I return them?

Please keep all library materials at home until we reopen. Our book return bins have been closed.

 

How do I renew what I have at home? I’m worried about fines.

There’s no need! We have automatically extended all due dates until May 1, 2020. If our closure is longer than expected we will extend the dates again. No new fines will be charged during our closure.

 

Can I pick up the items that are reserved for me?

We aren’t able to loan physical items at this time. Anything you’ve already reserved will be held for you until we reopen.

 

What about interlibrary loan materials?

Libraries across the province are closed, so new interlibrary loan requests are not being processed. If you have an item we borrowed for you through interlibrary loan please hold on to it until we reopen.

 

Do you know where I can connect to the Internet?

Our WiFi is still available, and you may be able to connect from just outside your branch. In rural communities, your library WiFi is available 24/7. At Kingston branches, WiFi should be available through the day and into the evening. Please be careful to observe safe physical distancing practices.

 

Where’s the best place to find reliable information about COVID-19 and local information about the pandemic?

Good information about prevention, local closures and service changes, and the latest details from the provincial and federal governments can be found on these sites.

City of Kingston  https://www.cityofkingston.ca/resident/covid-19

KFLA Public Health https://www.kflaph.ca/en/index.aspx

Kingstonist https://www.kingstonist.com/

Government of Ontario https://www.ontario.ca/page/2019-novel-coronavirus

Government of Canada https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html