"A groundbreaking book that reveals the hidden architecture of our conversations and how even small improvements can have a profound impact on our relationships in work and life-from a celebrated Harvard Business School professor and leading expert on the psychology of conversation"--
The coordination game --T is for topics --A is for asking --L is for levity --K is for kindness --A quick pause --Many minds --Difficult moments --Apologies.
Bibliography
Includes bibliographical references and index.
Summary
"A groundbreaking book that reveals the hidden architecture of our conversations and how even small improvements can have a profound impact on our relationships in work and life-from a celebrated Harvard Business School professor and leading expert on the psychology of conversation"--