Programming Policy

Purpose: The purpose of this policy is to provide staff with the necessary guidelines to assist them in the development of library programs and to inform the public about the principles and criteria by which programs are selected.

Library Programming Statement

Programming is an integral part of the Kingston Frontenac Public Library’s service to the public.  It supports the library’s mission to stimulate the imagination and satisfy curiosity, to provide opportunities for lifelong learning, to develop young readers and broadly promote literacy and reading, and to celebrate our heritage/history and promote cultural awareness.

Programs raise the library’s profile in the community and have a positive impact on library use.  They are a strong mechanism for outreach and promotion which allow the library to forge partnerships with a wide variety of groups and individuals.

Programs highlight the Library’s collections and services, and share knowledge and expertise, increasing awareness of the Library as a cultural and informational centre.

Programs are developed to respond to emerging community interests as well as to sustain demonstrated interests and demand.

Kingston Frontenac Public Library is committed to providing quality library services that are accessible to all persons who wish to obtain and use Library services.

The Library upholds the principle of intellectual freedom and supports the rights of individuals to read, speak, view and exchange differing points of view on any subject. To accomplish this, the library may present controversial programs in order to ensure public access to all sides of an issue.  

Selection Criteria

Events and ‘programs’ offered by the Kingston Frontenac Public Library will:

  • Be responsive to current interests and needs of the community. Programs may be tailored to meet the specific needs of the communities served by our branches.
  • Be consistent with the Library’s strategic directions / service priorities. (See Appendix A.)

The following additional criteria are considered, although a proposed event or program need not meet all criteria to be acceptable:

  • Creates and promotes community partnerships.
  • Encourages literacy and the enjoyment of reading.
  • Highlights materials and services available at the library, and assists customers in their effective use.
  • Offers training and assistance with new technologies used to offer library services.
  • Promotes an awareness of contemporary issues and information required to engage in society.
  • Celebrates local history.
  • Promotes cultural awareness.
  • Attracts a new/unique audience to the library.

The Library will offer a balance of large scale and smaller group program formats.

Delivery of Events and Programs

Content of events and programs will be presented by staff with knowledge or training in the topic, or may feature experts from the community including:

  • Authors and illustrators
  • Performers
  • Experts from community partnerships
  • Community members with expertise relating to the programming topic

As a public library, we make every effort to provide free access to information and ideas through our collections, programs and services.  Our programs will be offered without charge to attendees in all but exceptional circumstances.

The Library may limit program attendance based on safe use of space, or when the success of a program requires it.  Participation will be based on a first come, first served basis, either with advanced registration, ticket distribution or at the door, with the following provisos:

  • Programs which require advance registration are available to KFPL members only.   (Link to membership policy.)
  • The Library reserves the right to limit the number of event tickets per person.
  • The Library is unable to accommodate groups at registered or drop-in programs for children. Groups include classes, daycares, daycamps, community groups, and any groups providing childcare and/or educational/recreational services to children.

The Library may set age guidelines for participation in children’s programs when those programs are tailored to meet the different developmental stages of children, or when the Library staff or program facilitator deems the content to be best suited to a particular audience.

The Library reserves the right to cancel programs as deemed necessary, and will make every effort to notify the public.

Programs may be delivered within a Library building or in other suitable locations within the community.

All policies of the Kingston Frontenac Public Library apply to programs.

Programs shall not be in contravention of federal or provincial laws and regulations, or municipal by-laws.

The Library may allow presenters to display products or books for purchase.

Program Evaluation

To determine community needs and interests, the library regularly evaluates community response to and suggestions for its events and programs. It also periodically reviews community profiles and uses various mechanisms to gather community input to assist in setting programming priorities and plans.

All programs are designed with measurable outcomes and are evaluated.

The Library will make available a process for user feedback and expressions of opinions/concerns about programs.

Suggestions for Programming

The public are encouraged to suggest topics for future programs and events. These suggestions will be considered in light of the programming criteria and library resources. Not all suggestions will be used.

Program and Event Suggestion Forms are available at any library branch or on the library website. Completed forms may be dropped off at any branch and will be forwarded to the Manager of Programming and Outreach.

Credit to Trillium Public Library, Halifax Public Library, Vancouver Public Library, Barrie Public Library, Greater Victoria Public Library.

Appendix A: KFPL Strategic Directions 2014-2010

(Abbreviated. Please refer to KFPL Vision 2020 for complete information in sections A and B)

A: Unique, Impactful Services

A.1 Review and adjust our portfolio of services and programs…

A.2 Segment the market for our services…

A.3 Review how and when services are offered, exploring and, most importantly, piloting different hours, alternative delivery modes and non-traditional spaces.

A.4 Complete a Collections Audit…

A.5 Investigate and implement a new service delivery model in cooperation with our funding partners and communities…

B: Difference-Making Spaces

B.1 Explore a new facility model for both physical and virtual spaces that most effectively complements our service delivery model…

B.2 Redefine the role of the Central Library to better reflect its unique position in downtown Kingston and its potential for stronger partnerships with other organizations for a greater contribution to municipal objectives in the downtown, with its cultural and heritage resources, tourism and economic development

B.3 Consistent with the identified facility model, improve and strengthen branches/buildings…

C: Community-Focused Relationships

C.1 Intensify our partnerships and collaborative relationships with a few organizations to design and deliver unique, highly needed services that no one organization can do alone.

C.2 Develop mechanisms to share information and expertise with community leaders and organizations, specifically the Mayors, CAOs, Councils, and City, Township and County staff.

D: 21st-Century Capabilities

D.1 Review our Organizational Design ensuring we are aligned with this Strategic Plan.

D.2 Identify roles and competencies required to deliver and manage our service portfolio.

D.3 Develop and implement a learning development plan, specifically focusing on technologies and our service portfolio.

D.4 Audit our technologies, identifying gaps that must be addressed.

D.5 Review and adjust our policies, practices and procedures that are no longer in keeping with our strategies and service portfolio.

D.6 Develop performance measures and improved approaches to planning and evaluating our services to ensure that we are well positioned to identify and respond to community needs, either alone or collaborating with other organizations; to make the best use of available resources; and to communicate effectively our contribution to the community.

Appendix B:  KFPL Strategic Directions 2009-2012

A: Advance Library Services and Programs through Innovation

Provide excellent, responsive, accessible services

A.1 Broaden the library’s understanding of its patrons and the community

A.2 Design services that are convenient and responsive to patron needs

A.3 Invest in appropriate and innovative use of technologies to improve service

A.4 Foster an environment that encourages innovation and action

B: Increase Scope, Marketing and Accessibility of Collections in all Formats

Provide easier access to expanded collections of materials tailored to patron needs

B.1 Manage expanding collections to make them more accessible and convenient for patrons

B.2 Employ digital technology to provide convenient, seamless access to materials

B.3 Develop staff as an effective bridge between library patrons and resources

C: Recruit, Develop, and Sustain a Highly Skilled, Flexible and Competent  Workforce

Hire, train, and retain talented and engaged staff

C.1 Create a human resources strategy to equip staff to respond to existing and emerging patron needs

C.2 Provide staff at all levels with training to work in a rapidly changing environment

C.3 Position the Library as an employer of choice to attract and maintain a high quality workforce

D: Provide a Welcoming Community Commons through Our Physical and Virtual Spaces

Provide facilities that meet and exceed recognized standards for services and state of good repair

D.1 Provide clean, working, and inviting public environments

D.2 Develop fully functional, standardized, accessible spaces throughout the system

D.3 Enhance the library’s role as a destination and a community gathering place

D.4 Extend and promote the value-added services available through the virtual library

E: Enhance Awareness of the Library in the Community

Market the vision for the library to the community through effective communication and consultation

E.1 Create a consistent visual identity for the library

E.2 Develop and implement a marketing and communications strategy

E.3 Strengthen strategic relationships and promote the library’s leadership role in the community