Library Services

Curbside pick up with image of books

It's here!

Curbside pick up is now available at all 16 branches of KFPL!

Patrons who had materials reserved and ready for pick up before the pandemic began will soon be contacted by library staff. We are also retrieving new reservations from our shelves, so please place holds on books, movies and other items you'd like to borrow. 

Please don’t come to your branch until you’ve received an email or phone call that your items are ready for pickup

Curbside pickup will be similar to the experience at retail outlets, and will be offered during set hours as a walk-up service. Patrons are reminded to practice physical distancing and are encouraged to bring hand sanitizer for before and after picking up their package.

For the health and safety of both staff and patrons, please do not ask staff to take returns from your directly. Take all items you are returning directly to the return slot or bin so that they can be quarantined for 72 hours prior to processing.

Curbside pick up with image of books

We're getting ready!

We know you’ve been eagerly awaiting your reservations!

We’re working hard to get ready to serve you again. Here’s what you can do to prepare:

  • Cancel any reservations that you no longer want.
  • Pause any reservations that you’re not ready to view. This holds your place in the queue and makes sure you don’t get a whole lot of items at once.
  • For more information check out our Managing your Account page. 
  • If you need someone to help you, give us a call at 613-549-8888.

Please don’t come to the branch until you’ve received an email or phone call that your items are ready for pickup.

Get your Kobo or Nook connected

If you'll be accessing cloudLibrary with an e-reader, Rachael's latest video will walk you through it step-by-step. We'll be making our full transition to cloudLibrary on June 17, after which Libby / Overdrive will no longer be available for patrons to use. We recommend that you get comfortable with cloudLibrary as soon as possible. There's lot's of great content already available, and our staff are available to help you by telephone if you need support! For more videos supporting your transition to cloudLibrary, visit our Youtube channel.

Free up some space - we're ready to accept your returns!

We will begin accepting returns through the external drop boxes at all of our branches on WednesdayMay 20th

Please don’t overfill the boxes or leave materials outside. The boxes are checked regularly, but we expect a high volume of returns. If the bin is full, please take your materials home and try again on another day. All materials have been renewed until June 1, so there is no risk of accruing fines.

Remember to keep a safe distance from other patrons outside our branches, and bring some hand sanitizer with you if possible. The handles on our book returns are sanitized regularly, but you should still clean your hands after returning your materials.

In order to ensure the safety of our patrons, items will be quarantined for 72 hours. It may also take us some time to process the returns due to volume, so items will not be removed from your account right away. We appreciate your patience as we begin this new phase of service.

All branches remain closed, but curbside pick up of materials will be coming soon. For updates, visit www.kfpl.ca or call 613-549-8888.

Our phone lines are open. Image of telephone.

Give us a call!

Our phone lines are open! Have a question about your account? Need help with cloudLibrary? Looking for reading suggestions? Miss talking to us? We’re here! Give us a call at 613-549-8888. Our phone lines are staffed Monday to Thursday from 10 am to 5 pm, and Friday to Saturday from 10 am to 4 pm.